![]() If you meet these criteria, you can request a refund by following the same steps I described.Įven if you meet the criteria for a refund and request one, there is no guarantee that your request will be granted. You must have played the game for less than two hours in total. You must have purchased the game on Steam within the past fourteen days. To request a refund on Steam, you must meet the following criteria: Steam's refund policy states that you are generally entitled to a refund for a game if you have played it for less than two hours and that the decision to grant a refund for a game that you have played for more than two hours is at the discretion of the developer and publisher of the game. Unfortunately, there is no way to guarantee that you will receive a refund on Steam, no matter what the circumstances may be. #How to get a refund on steam no matter what? They may choose only to grant a refund if they believe that the game has been extensively played or if the request does not meet the criteria outlined in Steam's refund policy. The decision to give a refund is up to the developer and publisher of the game. Remember that even if you request a refund for a game you have played for more than two hours, there is no guarantee that your request will be granted. Submit the form and wait for a response from Steam Support. In the form that appears, explain why you are requesting a refund, and provide any additional details that may be relevant. Locate the game you request a refund for, and click on the "I would like a refund" button next to it. On the Steam Support page, click on the "Purchases" option in the top menu. In the top-left corner of the screen, click on the "Help" option and then select "Steam Support" from the menu that appears. Open the Steam client and log in to your account. To request a refund for a game that you have played for more than two hours, follow these steps: Still, for games you have played for more than two hours, the decision to grant a refund is at the developer's and publisher's discretion. You may be able to get a Steam refund for a game that you have played for more than two hours, but it is up to the discretion of the developer and the publisher of the game.Īccording to Steam's refund policy, you are generally entitled to a refund for a game you have played for less than two hours. How many games can you refund on Steam?.How to get a refund on steam no matter what?.We don’t guarantee that we will receive your returned item.įor more information regarding the Terms of Service and Refunds associated with Kickstarter, visit the Kickstarter Terms of Service page. ![]() If you are shipping an item over $75/£75/€75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Steamforged Games Ltd, Osprey House, 217-227 Broadway, Salford, ENG, M50 2UE, United Kingdom. If you need to exchange it for the same item, send us an email at and send your item to: Steamforged Games Ltd, Osprey House, 217-227 Broadway, Salford, ENG, M50 2UE, United Kingdom. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery ![]() ![]() Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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